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Check out our Frequently Asked Questions! If you can’t find what you need, please complete the form below and a Customer Success Champion will reach back out to you within 24 hours. Please include your order number if applicable.

If you'd like to submit a warranty replacement request, please click here

Prefer to call? Reach us at (866) 256-1196. Our phones are open Monday through Friday, 9 AM to 5 PM West Coast time (PST).

Thank you for contacting us! A mermaid will review your submission and will contact you in 1-2 business days.

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