• Returns Policy

  We know you’re #feelingood in your Blendz! Does something need a tweak? Don’t worry, you have a 45-day warranty for those minor fixes. We get it, if you just can’t keep the goods, you also have those 45 days to get them back to us. Here’s the deal: Jump onto our returns page, blenderseyewear.returnly.com, to generate a return label and shipping instructions. Then use those instructions to ship off your return to HQ :)

• Start returns or exchange process.

  Please go to blenderseyewear.returnly.com to begin the process.

• I need help with doing my return.

  Contact the Mermaids

  Full Name* Required

  Email* Required

  Phone* Required

  Order Number* Required

  Tell us what is happening* Required

  Image of the packing slip Optional

  Account Email* Required

  Submit

  Thank you for contacting us! A mermaid will review your submission and will contact you in 1-2 business days.

• I sent back my return but I have not been refunded yet.

  Contact the Mermaids

  Full Name* Required

  Email* Required

  Phone* Required

  Order Number* Required

  Account Email* Required

  Submit

  Thank you for contacting us! A mermaid will review your submission and will contact you in 1-2 business days.

• My item arrived damaged.

  Replacement Request

  Full Name* Required

  Email* Required

  Phone* Required

  Order Number* Required

  Photo of the item* Required

  Account Email* Required

  Submit

  Thank you for contacting us! A mermaid will review your submission and will contact you in 1-2 business days.

• My Snow Goggles have damaged over time:

  • What is the warranty?

    Guaranteed For Life

    We are stoked to launch our all new line Aura and Nebula snow goggles as well as our of MIPS snow helmets to get you safely shredding life in forward motion. Our goggles and helmets are offered with a lifetime warranty, which includes defects in materials or manufacturing. If you need to file a warranty claim, Blenders has the sole discretion to determine what qualifies as a manufacturer’s defect. At this time, the warranty evaluation process takes 2-3 weeks. Once we receive the damaged item, we will assess it and determine if the claim is legitimate or not. If the claim is legitimate, we are happy to replace the broken piece or the entire helmet depending on the circumstances. Please be aware there is a $20 processing fee! Once your item is received and approved at HQ, we will send you an invoice for the fee.

    What Isn't Covered

    • Lifetime warranty does not mean a lifetime of a person but a lifetime of the product (3 seasons)
    • Normal wear and tear
    • Damage caused by misuse, abuse or neglect
    • Damage caused by anything other than defects in material or workmanship
    • If you’re not the original owner of the product
  • Terms and Conditions
  • Fill out a warranty claim.

    Warranty Claim

    Full Name* Required

    Email* Required

    Phone* Required

    Order Number* Required

    Photo of the item* Required

    Reason for Claim* Required Damaged Lens
    Damaged Frame
    Damaged Strap
    Arrived Damaged
    Other

    Terms and Conditions* Required I have read and accept the terms and conditions.

    Account Email* Required

    Submit

    Thank you for contacting us! A mermaid will review your submission and will contact you in 1-2 business days.

• My Non-Rx Sunglasses have damaged over time:

  • What is the warranty?

    We cover manufacturing issues for up to ONE YEAR from your purchase date. Normal wear and tear doesn’t apply nor does mishandling of the merchandise.

  • Terms and Conditions
  • Fill out a warranty claim.

    Warranty Claim

    Full Name* Required

    Email* Required

    Phone* Required

    Order Number* Required

    Photo of the item* Required

    Reason for Claim* Required Damaged Lens
    Damaged Frame
    Arrived Damaged
    Other

    Terms and Conditions* Required I have read and accept the terms and conditions.

    Account Email* Required

    Submit

    Thank you for contacting us! A mermaid will review your submission and will contact you in 1-2 business days.

• My Rx Sunglasses have damaged over time:

  • What is the warranty?

    We cover manufacturing issues for up to ONE YEAR from your purchase date. Normal wear and tear doesn’t apply nor does mishandling of the merchandise.

  • Terms and Conditions
  • Fill out a warranty claim.

    Warranty Claim

    Once received, our team will need your current prescription for confirmation. Please have it handy.

    Patient Name* Required

    Email* Required

    Phone* Required

    Order Number* Required

    Item Name* Required

    Purchase Date* Required

    Complaint* Required

    How many days have you worn the glasses?* Required

    How often does the problem occur? All day or just at certain times? Required

    When did the problem first occur? When you first got them? Or more recently? Required

    Where is the problem? One eye? Both eyes? Can you circle the area on your lens? Required

    How long does the problem last? Required

    Are there any other symptoms accompanying the one you are describing? Required

    Does doing anything help with the symptoms? Such as closing one eye or taking the glasses off? Required

    Is this a new or different prescription?* Required Yes
    No
    

    Photo of the issue Optional

    Terms and Conditions* Required I have read and accept the terms and conditions.

    Account Email* Required

    Submit

    Thank you for contacting us! A mermaid will review your submission and will contact you in 1-2 business days.

• My Readers have damaged over time:

  • What is the warranty?

    We cover manufacturing issues for up to ONE YEAR from your purchase date. Normal wear and tear doesn’t apply nor does mishandling of the merchandise.

  • Terms and Conditions
  • Fill out a warranty claim.

    Warranty Claim

    Full Name* Required

    Email* Required

    Phone* Required

    Order Number* Required

    Photo of the item* Required

    Reason for Claim* Required Damaged Lens
    Damaged Frame
    Arrived Damaged
    Other

    Terms and Conditions* Required I have read and accept the terms and conditions.

    Account Email* Required

    Submit

    Thank you for contacting us! A mermaid will review your submission and will contact you in 1-2 business days.

• Tracking + Delivery:

  • Where do I track my order?

    track.blenderseyewear.com

  • I haven’t received a tracking number.

    Processing typically takes 1-3 business days. However, if you ordered during a large sale like BOGOs or Black Friday, please hang tight. We will send out notifications if processing is backed up.

  • My tracking page doesn’t show anything.
    1. The mail carriers take 24-48 hours to populate all the tracking information.
    2. If it has been over 2 days, and there still isn’t anything on your tracking page please fill out the form below.

    Tracking Delay

    Full Name* Required

    Email* Required

    Phone* Required

    Order Number* Required

    Account Email* Required

    Submit

    Thank you for contacting us! A mermaid will review your submission and will contact you in 1-2 business days.

  • My tracking page says my package was delivered, but it wasn’t.
    1. Please complete these steps:
       • Confirm on the original order confirmation that the address entered at checkout is free of typos.
       • Call your local USPS or FedEx to confirm it was delivered.
       • Confirm no one else living in my home has collected the email.
       • Confirm no neighbor commonly receives your mail.
    2. If you did the steps, and and still don’t have your package pleaese fill out the form below.

    Marked Delivered

    Full Name* Required

    Email* Required

    Phone* Required

    Order Number* Required

    Account Email* Required

    Submit

    Thank you for contacting us! A mermaid will review your submission and will contact you in 1-2 business days.

  • My tracking page says “Exception.”
    1. Please complete these steps:
       • Confirm on the original order confirmation that the address entered at checkout is free of typos.
       • Call your local USPS or FedEx to confirm redelivery.
    2. If you did the steps, and and still don’t have your package pleaese fill out the form below.

    Delivery - Exception

    Full Name* Required

    Email* Required

    Phone* Required

    Order Number* Required

    Account Email* Required

    Submit

    Thank you for contacting us! A mermaid will review your submission and will contact you in 1-2 business days.

  • My tracking page says “Return to Sender”.

    RTS

    Full Name* Required

    Email* Required

    Phone* Required

    Order Number* Required

    What's your current address?* Required

    Account Email* Required

    Submit

    Thank you for contacting us! A mermaid will review your submission and will contact you in 1-2 business days.

• Wrong item in my package.

  Wrong Item Shipped

  Full Name* Required

  Email* Required

  Phone* Required

  Order Number* Required

  Photo of the items received* Required

  Photo of the packages items came in. Inlcude the barcode on the box* Required

  Account Email* Required

  Submit

  Thank you for contacting us! A mermaid will review your submission and will contact you in 1-2 business days.

• Missing item from my package.

  Missing Item

  Full Name* Required

  Email* Required

  Phone* Required

  Order Number* Required

  Photo of the items received* Required

  Photo of the packages items came in. Inlcude the barcode on the box* Required

  Account Email* Required

  Submit

  Thank you for contacting us! A mermaid will review your submission and will contact you in 1-2 business days.

• I put the wrong address on my order.

  Edit Address

  Full Name* Required

  Email* Required

  Phone* Required

  Order Number* Required

  Correct Address* Required

  Account Email* Required

  Submit

  Thank you for contacting us! A mermaid will review your submission and will contact you in 1-2 business days.

• I did not receive Rewards Points for my recent purchase.

  Reward Points

  Order Number* Required

  Email on the rewards account* Required

  Account Email* Required

  Submit

  Thank you for contacting us! A mermaid will review your submission and will contact you in 1-2 business days.

• Check out our FAQs.
• I still need help.

Check out our Street Team Page.

• I am locked out of my refersion account.

  Contact Us

  Full Name* Required

  Email* Required

  Phone* Required

  I have clicked, “forgot password” in referesion and still need help.* Required Confirm

  Account Email* Required

  Submit

  Thank you for contacting us! Someone from our team will be reaching out shortly. Until then, Stay Blended //

• I need to talk to the street team admin.

  Contact Us

  Full Name* Required

  Email* Required

  Phone* Required

  What's going on?* Required

  Account Email* Required

  Submit

  Thank you for contacting us! Someone from our team will be reaching out shortly. Until then, Stay Blended //

• My application was accepted but I am not in the Street Team Facebook Group. How do I get added?

  Contact Us

  Full Name* Required

  Email* Required

  Phone* Required

  Facebook Page Link* Required

  Account Email* Required

  Submit

  Thank you for contacting us! Someone from our team will be reaching out shortly. Until then, Stay Blended //

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