LEXI MUST EDIT - Processing is the time between you placing the order and us supplying you with the tracking number! Right now, processing time is at __________ * business days. *number of days is updated daily at 11 am PST. Then, standard shipping is 3-5 business days, and 2-day is 2 business days (No deliveries Saturday or Sunday).  

Holiday FAQs

My friend and I placed our orders on the same day, and theirs is out the door. What’s up?

  • We do our best to process orders in the order they come in. We gotta pack them one at a time and are going as fast as possible.

Can I return or exchange?

  • Yeah! We extend the return/exchanges to a 90 day window during the holidays. 
  • However, the sale prices are only good on the day of the sale. One cannot purchase on Black Friday, and then get something for the same price on December 2nd.

Can I edit my order once it is placed?

  • Unfortunately, no. If you forgot to add something to your order, you will have to place another. If you want to swap an item out, please cancel your order with the mermaids and they can help you place another. There is a 15-minute window to cancel orders, so please do that asap! subject line, “Cancel Order.”